Due to the nature of our products — digital crochet patterns — all sales are final and non-refundable once the files have been downloaded.
We do not offer refunds or exchanges on digital items because they cannot be “returned” once delivered.
If you experience any issues with your download (such as:
receiving the wrong file,
trouble opening the pattern,
or an error in the listing),
please contact us at support@cozyloopss.shop — we're always happy to help and make sure you get what you paid for.
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